Terms and Conditions – Serturesa Private Shuttle Service, Guatemala

By booking and using our private shuttle services, you agree to the following terms and conditions:

1. Booking and No-Show Policy

• All reservations must be confirmed in advance with accurate passenger details.

• Passengers are expected to be ready at the scheduled pickup time and location.

• A grace period of 15 minutes will be allowed for delays. After this period, the driver may leave, and the booking will be considered a no-show. No refunds will be issued in such cases.

• Changes to your reservation must be requested at least 24 hours in advance and are subject to availability.

2. Luggage Policy

• Each passenger is allowed up to two checked bags and one personal item/handbag, in line with standard international airline policies.

• Oversized or excessive luggage may incur additional charges or require special arrangements.

• Passengers are responsible for their belongings. The company is not liable for loss, damage, or theft of luggage or contents during transit.

3. Prohibited Items

• The transport of hazardous materials, flammable substances, illegal drugs, or illicit goods is strictly prohibited.

• Passengers may not transport weapons, explosives, chemicals, or any item considered dangerous under airline or national transportation laws.

• Violating this policy will result in immediate termination of service and may involve legal action.

4. Passenger Conduct

• Respectful behavior is expected at all times. Aggressive, inappropriate, or illegal conduct will not be tolerated.

• Smoking, consuming illegal substances, or excessive alcohol consumption inside the vehicle is strictly prohibited.

• The company reserves the right to refuse service or remove passengers who jeopardize the safety or comfort of others.

5. Vehicle and Driver Protection

• Passengers must respect the vehicle and its equipment. Damages caused by negligence or misconduct will be charged to the responsible party.

• Our drivers operate under local transportation laws and reserve the right to make decisions in the interest of safety and service integrity.

6. Liability and Force Majeure

• We are not responsible for delays or cancellations caused by circumstances beyond our control (e.g., weather, road closures, accidents, or natural disasters).

• The company’s liability is limited to the cost of the shuttle service booked.

To make any such request, please contact us at:
Email: info@serturesa.com
Phone: +502 5412 7624

6. Changes to This Policy

We may update our Terms and Conditions as needed to reflect changes in our services or legal requirements. Any updates will be posted on this page.